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Delivery Information

 

We offer a free delivery service on most orders. Standard delivery takes up to 3-5 Days once the order is placed. 

We ship dometically from our warehouse based in the Midlands and Internationally.  Certain items are not eligible for expediated delivery as they can take up to 2 weeks to arrive to you.  Further information about these products can be found in the listings.

Regardless of the time difference we still maintain our policy in regards to the product/delivery.  

Expediated delivery : £5.99 Up to 1-2 Business Days.(This option does not include delivery on Saturday or Sunday). Order needs to be made before 12PM. 

When we accept your order, we will do our best to make the delivery within the quoted delivery period. If we do not attempt a delivery within the quoted delivery period and you provided a full and correct delivery address then we may offer a full or partial refund of the delivery fee. If you provide an incorrect delivery address and we are unable to deliver, then we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Should nobody be available to accept the delivery, the courier will keep hold of the goods for up to two days and you may re-arrange delivery. After this period we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

 

For security purposes we will only deliver to the billing address.  If you wish to have item delivered to a address other than the billing address then please contact us prior to ordering.

You may occur a situation where you are unable to accept delivery as nobody is present at the address.  We use DPD as our main courier, be sure to include your mobile number and email address as you will be notified of a delivery window.  

If you are unable to accept delivery on the date then the courier will re-attempt.  You can access the website to re-arrange a delivery more suited to you.  These being -

  • Leave with Neighbour
  • Leave in a Safe Place
  • Drop of at collection shop (ID required)
  • Re-arrange for a more suitable date.